UNIVERSITY CAPSTONE · IN DEVELOPMENT
Smart Query Routing & Email Automation System
A university communication platform designed to classify incoming student email queries, route them to the responsible department and give staff a role-based view of the work.
THE PROCESS
Student emails arrive across topics such as exams, finance, registration and technical support.
THE SYSTEM
Gmail ingestion and workflow orchestration, FastAPI services, Supabase data storage and AI-assisted classification.
HUMAN CONTROL
Department staff handle the actual response and exceptions; the system supports sorting and routing.
STATUS
Academic build in progress. No production performance claims.